- Chaltex PLC (CLX)
(a) Describe one disadvantage of an autocratic leadership style. [2]
(b) Using Figure 2 and Table 5, comment on the survey carried out by Eunju. [2]

(c) Explain two methods/techniques of primary market research, other than surveys, that Eunju could use to gather information to help her assess the training provided by CLX. [4]
(d) Explain one advantage of sales forecasting for CLX. [2]
(e) Using the information provided in the stimulus and in Figure 2 and Table 5, recommend whether CLX should engage in contingency planning. [10]